What Mary, the Online Wedding Assistant, Can Help With
Mary is the automated chat assistant on the Scarborough House website. Couples can use the chat to ask initial questions while they are exploring the venue. She is not a human team member, and a chat response should not replace confirmation of current dates, contract terms, or package details.
Use the chat for a starting point
Ask a specific question about planning at the estate, then follow any relevant link to the venue's current information. If your question depends on a date, a custom arrangement, or a signed agreement, ask the team to confirm it directly rather than relying on a general answer.
When you are ready to take a next step
The website has direct routes for the details couples commonly need. Read the current pricing and package information, use the inquiry form to share a preferred date and any flexibility, or visit the tour page to arrange a visit.
What to verify with a person
Thinking about touring? Most couples know within the first ten minutes on the grounds. See tour times or check pricing first.
- Whether a particular wedding date is available.
- The current package, inclusions, payment terms, and any custom requests.
- Whether an arrangement works for your guest list, lodging plans, or vendors.
For lodging questions, the distinction matters: Scarborough House has 13 bedrooms sleep 28 overnight guests in standard bedroom beds, plus one bonus open-area twin for 29 fixed overnight bed spaces. These numbers describe overnight beds, not event guest capacity. See the guest-capacity guide for the separate event and lodging limits.
Make the question concrete
Give the assistant the context that changes the answer, such as whether you are asking about the wedding date or the tour appointment, or which package you are comparing. If a reply points you to a page, read that current page and follow up with the team if something remains unclear. A broad prompt like “tell me about weddings” is harder to apply to your specific plans than one focused question.
For a current wedding-date check, include your preferred date and whether you are flexible. For package decisions, compare the written inclusions and terms on the pricing page. For plans involving a particular vendor, room, guest count, or custom request, ask the venue team to confirm the details instead of treating a general chat reply as an agreement.
Get a direct answer
Mary can help you get oriented, but the venue team is the right source for a current commitment. Send a date or planning question through the inquiry form, or schedule a tour to discuss your plans in person.